Contact SoftLayer Customer Service
SoftLayer Phone Numbers and Emails
Toll-Free Number:
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(866) 403-7638
Sales:
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(214) 442-0600
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(866) 398-7638
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+52 442 690 3570
SoftLayer Email:
Contact Information
Corporate Office Address:
Fax:
Summary of SoftLayer Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SoftLayer?
Product/ Service Question:
- “My app just quit working on all of my televisions”
- “Soplayer not working on one of my devices”
- “Can connect to so player”
Payments and Charges Question:
- “Billing”
- “Bill”
- “To pay my bill”
Activation/ Cancellation Question:
- “To renew my account”
- “Can't seem to renew subscription”
- “Renewed and can't watch”
Account Question:
- “Subscription notcsorjinh”
- “Need username and password so I can sign in”
- “Login issues”
Staff Question:
- “Service is off”
- “Service not working”
- “I paid a monthly fee and still no service”
Request for Information Question:
- “About my account”
- “I want to sign up and need to talk to customer service rep”
- “Technical support”
Website/ Application Question:
- “Your first due website”
- “App not working”
Cards Question:
- “My pin code”
Other Question:
- “Yes”
- “I'm trying to setup my third fire stick with the soplayer app and need a provider ID to continue.”
- “Need to be speak with someone”
About
Softlayer is a company offering variety of IT solutions. The firm was founded back in 2005. Softlayer has its head office in Dallas, Texas. Server offerings of Softlayer include bare metal, POWER8, and virtual servers. Networking offerings of the firm present appliances, direct link, and load balancing etc. Management solutions by the group of experts offer a tool kit for monitoring and reporting as well as managed hosting. Softlayer has a set of programs such as reseller, referral, training, and IBM Global Entrepreneur course.
SoftLayer is ranked 368 out of 5622 in Software category
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